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Training – Lowering the Cost of Car Insurance
Modes
I offer public training courses - where you can join users from other organizations in a common shared-cost day or more of training.
I offer private training courses - where you as an individual, or as an organization, can benefit by focusing on a training course customized to your needs.
I offer FREE correspondence training courses - where you as an individual can receive emails at a rate best suited to your needs, on a variety of topics. Such courses are designed to give you an introduction to a complex topic such as VBA, or to boost and refresh your skills (for example "Windows Tips") without having to leave your desk.
Lowering the Cost of Driving Insurance
Yes, I CAN lower the cost of driving insurance by changing people’s driving habits – through a unique approach to driving skills (as distinct from controlling a car in motion), but this page builds an analogy that will help you put your computer skills training in focus.
Whether you own a car or not, you are aware of the cost of collisions, the impact on car insurance rates (we all pay), the flow-on costs as commercial enterprises pass on THEIR insurance costs to consumers, and especially the cost in delays to production as we sit in a streetcar, bus or cab while the mess up ahead gets sorted out.
These costs are attributable to human error, always. If it’s not driver error, then it’s a mechanical failure that can be traced back to human error.
I would estimate that 95% or more of collisions ( there are no accidents! ) can be attributed to Driver Error.
Why is this?
Simply put, everyone knows how to Drive, but very few people know how to drive Safely. After all, if everyone knew how to drive safely, and put it into practice, we’d have no collisions!
We see a parallel in users of desktop computing systems.
Try this experiment:
Walk around your office and watch people working at their computer; you will notice that the right hand is in almost constant motion moving the mouse, clicking. In effect we have turned office workers into manual laborers. It’s true that there’s no heavy-lifting involved, but people spend an agonizing amount of time waving their right-hand across the desk.
Watch a little longer, look a little deeper, and you’ll see an appalling waste of time and source of error:
Example 1:
The old business of opening a document, copying material to the clipboard, closing the document, opening the workbook, pasting in the material, closing the workbook, opening a document, copying material to the clipboard, closing the document, opening the workbook …
Training can eliminate the need for the open/close sequence which is consuming 80% or more of user-time ineffectively.
Example 2:
Lack of knowledge of rudimentary automation. It now appears unlikely that I will achieve my life- long goal of replacing the work done by the entire human race with a single click on a toolbar.
None the less, 90% of the boring and repetitive work performed by end-users can be achieved either with built-in features (check out AutoCorrect in Microsoft Word!) or by simple recorded macros.
Example 3:
Ignorance of any desktop application’s menu system; In any training class I hear gasps of astonishment the instant that attendees learn how to unlock the secrets of the menu bar.
Why is this? People receive elementary training on how to do a specific task, rather than training-for-life in how to master any desktop application.
The motoring equivalent is that of teaching someone to drive a 4-cylinder 4-door Hyundai Elantra and finding them ill-equipped to drive a Ford escort.
And we haven’t stooped that low in driver education yet.
It’s Time to Raise the Quality of Work Done in Our Organizations
Please Contact Me for a free evaluation.
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Toronto and Mississauga, Monday, March 21, 2011 9:03 AM
Copyright © 1996-2011 Chris Greaves. All Rights Reserved.