Customer Management Experience

416-621-9348 cgreaves@chrisgreaves.com
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Testimonial for Chris Greaves

January 15, 2010.

As a new entrepreneur with an older computer and limited techno knowledge, I has assumed I would need to purchase a new PC to meet my needs in my new business. A short conversation with Chris helped me realize I had another option. I could let him put his vast experience and knowledge to work while I focus on other important matters.

For $200.00, I not only had my computer returned with vastly improved performance, I was able to purchase an external hard drive, have him set it up to perform the backup operations (imperative for those of us with client information).

As a Customer Experience Professional, I would highly recommend Chris for the following reasons:

Trustworthy, honest, delivered what he promised with great follow up and quick delivery

Incredibly knowledgeable yet able to speak to me in terms I easily understood

Accommodating and patient – no request or question was too much

Listened and asked questions to help me determine what I needed to have done

Genuinely took an interest in my business and introduced me to a couple of people he felt I would benefit from knowing

Clearly understands that business today needs to go beyond the transaction of fixing a computer.

His service exceeded my expectations, indicating he understands the relationship building aspect of customer loyalty.

Saved me hundreds of dollars, not only avoiding the cost of a new computer but all the costs associated with setting it up.

More importantly, for this nominal amount of money, he took away all the stress and unproductive time I would have spent trying to figure everything out on my own

If you have any kind of computer need, issue or problem, I would encourage you to talk with Chris first. It’s definitely worth the phone call for information you can trust.

Michelle Romanica

Principal, Customer Management Experience

It’s all about the Customer and the Management of their Experience!

Toronto and Mississauga, Friday, December 03, 2010 8:40 AM